You have Connect holiday vouchers:

Connect Holiday Vouchers are a 100% digital format, which can only be used from a mobile application.

Contact us by email (contact@smily-bus.com) or by phone (03 70 89 98 08).

Prerequisites

To pay with a Connect Holiday Voucher I must:

• Have a Chèque-Vacances Connect account
• Have activated my endowment on my Chèque-Vacances application
• Have my smartphone at hand
• Know my personal payment code

How it works

1. SMILY BUS asks me for my e-mail address in order to send me a payment request. It tells me when I will have to validate the transaction.
2. I give him my contact email, i.e. the email I use to connect to my Chèque-Vacances account
3. I receive a payment request by e-mail.
4. Before the expiry date of the request, I connect to my Chèque-Vacances application
5. I click on the pay button and I confirm the amount to be paid.
6. I confirm the transaction by entering my personal payment code.
7. SMILY BUS receives payment confirmation.
8. I find the transaction in the "Balance and transactions" section of my application.
9. SMILY BUS then credits you to your SMILY BUS account the amount equal to the payment from your Chèque-Vacances account and you can book whatever you want!

You have Classic holiday vouchers:

First solution:

You can send your Classic Holiday Vouchers by return post to SMILY BUS, 27 rue Louis Pergaud 25700 Valentigney.
Upon receipt of the checks, SMILY BUS then credits you to your SMILY BUS account the sum equal to the amount of your Holiday Vouchers and you can reserve whatever you want!

Second solution:

You will need to exchange your Classic Holiday Vouchers for Connect Holiday Vouchers, for this it is essential to have:

• From an Apple or Android smartphone (minimum version iOS 11 or Android 5.0)
• An email address
  

  Did you know?

  I can exchange all or part of my endowment from 30 €.
  This exchange is free
  An email will inform me that my Connect Vacation Vouchers are ready to be activated once the paper vouchers have been received by our services and my file has been processed.
  I will have to follow the procedure for activating my endowment to use them.

 

Prepare my exchange request

Have a France Connect account 

For security reasons, you will be asked to identify yourself with the France Connect service.

You must therefore have an account via this service.
The exchanged securities will be remanufactured according to the information disseminated by the service. It is not possible to change this information.

France Connect is the solution offered by the State to secure and simplify connection to more than 700 online services.

This service assumes that you already have an account with Impots.gouv.fr, d’Ameli.fr, de MobileConnect et moi,  MSA or IN La Poste..

To know everything about France Connect,  cliquez ici. 

If you are unable to identify yourself via France Connect, contact our customer service: form-beneficiaire@ancv.fr

I prepare the information on my endowment that will be requested

I note the organization number and the year of the securities to be exchanged, and I identify the securities numbers.

In each checkbook, in the Content detail page, I find the Organization number and the year of issue.
On the securities that I want to exchange, I find their number.

 

Organization number: this is the customer code of the organization that assigned you your Connect

• Holiday Vouchers 
• Millesime : year in which you received them.
  
  If I have received detached titles, I can find directly on the title:
  - the organization number (5 or 7 digits)
  - and the Millesime (year of issue).

Am I really ready?

• I have a France Connect account and the postal address attached to this account is the address at which I wish to receive my securities
• I wrote down my organization number and the year of issue of my endowment
• I have spotted where the numbers of the vouchers to be exchanged are located

I'm starting my trade-in request.

I exchange my Classic Holiday Vouchers

I go to the leguide.ancv.com site and I go to the Exchanges menu.

In the My Account menu, I click on Exchanges.

Step 1: I fill in the information and I select the Classic Chèque-Vacances format

1. I fill in the organization number and the year
2. I click on the title I want to trade
3. I click on Continue

Step 2: I choose Chèque-Vacances Connect as the new format to receive

1. I select Chèque-Vacances Connect
2. I click on Continue to continue my request

Good to know:

By clicking on Save, I can save my request and come back later to finalize it.
I will find it in the menu on the left Exchange - My files: I can then choose to Modify it or to Delete it.

Step 3: I fill in the information of the securities I am exchanging

1. On the left, I enter the number of the 1st check to be exchanged, and on the right the number of the last check.
2. I click on Add to validate my entry. If I have more than one checkbook, I can enter a new set of securities.
3. A table summarizes the information I entered with the amount of the securities and the quantity to be exchanged.
4. I click on Continue to continue with my request.

I will go directly to step 5.

Step 5: I confirm my exchange request

1. I verify the information and accept the General Conditions of Use.
2. I click on Continue to continue my request

Step 6: I create an account to validate my request

I click on I register via FranceConnect. This service will allow me to confirm my identity.

I am redirected to the France Connect service, and I follow the steps.

1. I choose the account I want to connect to, for example Health Insurance.
2. FranceConnect redirects me to the login page to enter my credentials.
3. I enter my username and password which correspond to the selected account.

FranceConnect confirms that the connection is established!

1. I click on the Continue button on your leguide.ancv.com space to return to my request.
2. I complete the information that was retrieved by FranceConnect
3. I click on Validate to continue my request

I must enter my mobile number and my e-mail address.
This information is essential for me to obtain my Connect Holiday Vouchers.

My request is validated on leguide.ancv.com

To confirm my exchange request:
• I finalize my account creation by creating my password via the email received
• I send the securities to be exchanged by LRAR

• I download the slip which summarizes my exchange request if I wish.
• I can make a new exchange request or return to the home page of my account
  

  I am finalizing the creation of my account on leguide.ancv.com

• I received a 1st email confirming the creation of my account on leguide.ancv.com
• I received a 2nd email inviting me to create my password to finalize the creation of my account.
  I follow the instructions in the email and create my password.
  Once my password is created, I am redirected to the leguide.ancv.com site

Is your request validated?

Don't forget to send your Chèque-Vacances vouchers!

1. I cut out each security to be exchanged according to the dotted lines and I carefully keep the upper part: in the event of a problem, they will be requested from you.
2. I print the exchange slip and send it with the lower part of the securities.
3. I send everything by registered letter with acknowledgment of receipt to the following address:

ANCV / E
TSA 84380
77438 MARNE LA VALLEE CEDEX 2